Last Updated: 03 October 2024
Reaching Heights (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and disclose personal information that you provide to us or that we collect when you interact with our services.
Honesty and transparency are essential to us because we believe that authentic relationships are built on trust, and we want you to feel confident in how we handle your data. This policy applies to the services provided through our website [www.reaching-heights.com] and any related services offered.
1. Data Controller
Reaching Heights is the data controller responsible for your personal data. Our registered office is located at [17, Triq Censu Tabone, St Julian’s, Malta]. For any questions regarding this policy, you can contact us at [reaching-heights@outlook.com].
2. Information We Collect
We may collect the following personal information when you interact with our services:
• Contact details: Name, email address, phone number, mailing address.
• Business information: Company name, job title, industry.
• Payment information: Billing details, payment card information (handled by a third-party processor).
• Usage data: IP address, browser type, time zone, operating system, and interaction data with our website.
• Coaching/Training/Consultation details: Information provided during our services to deliver personalized coaching, training, or consultation.
3. How We Use Your Data
We use the information we collect for the following purposes:
• Service provision: To provide and personalize our training, coaching, and consulting services.
• Communication: To respond to inquiries, send notifications, and provide updates on our services.
• Legal and compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
• Marketing: To send promotional emails, newsletters, or relevant content about our services (you can opt out at any time).
4. Self-Employed Trainers, Coaches, and Consultants
Reaching Heights works with self-employed trainers, coaches, and consultants who may, in the course of delivering services, have access to your personal data. We ensure that all self-employed professionals we collaborate with are bound by strict confidentiality agreements and adhere to the same data protection standards as Reaching Heights to ensure the security and privacy of your information.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Consent: For certain marketing activities, we will only process your data with your explicit consent.
• Contract: To fulfill our contractual obligations when you engage our services.
• Legal obligation: For compliance with applicable laws and regulations.
• Legitimate interests: To improve our services, prevent fraud, or secure our operations.
6. Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your data with:
• Self-employed trainers, coaches, and consultants: For the purpose of delivering personalized services.
• Service providers: Third parties that help us deliver our services, such as payment processors or IT service providers.
• Legal authorities: When required by law, or to protect our rights, users, and customers.
7. International Transfers
As we are based in Malta, any data we collect from users within the EU is subject to GDPR. If your personal data is transferred outside of the EU/EEA, we ensure that adequate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
8. Data Retention
We retain your personal data for as long as necessary to provide our services or comply with legal obligations. Once the data is no longer needed, it will be securely deleted or anonymized.
9. Your Rights
Under the GDPR, you have the following rights:
• Right to access: Request a copy of your personal data.
• Right to rectification: Request corrections to any inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where applicable.
• Right to restrict processing: Request to limit how we process your data.
• Right to data portability: Request a copy of your data in a structured, machine-readable format.
• Right to object: Object to data processing in certain circumstances, such as direct marketing.
• Right to withdraw consent: If you have given consent, you can withdraw it at any time.
To exercise these rights, contact us at [insert contact email]. We will respond to your request within one month, as per GDPR guidelines.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and provide tailored services. For more details on the cookies we use, please refer to our [Cookie Policy].
11. Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this privacy policy from time to time. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.
13. Contact Us
If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us at:
Reaching Heights
Email: reaching-heights@outlook.com
Address: 17, Triq Censu Tabone, St Julian’s, Malta
