Process Mapping Consultancy

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About

In our hands-on consultation, we’ll work together on a programme to map flows of your current internal and/or Customer Processes to create seamless, engaging journeys that drive improved change management and cost saving exercises through applying lean methodologies. We’ll deep dive into every domain of your journeys and gather input from your subject matter experts (SMEs).

Our Process Mapping Consultancy provides a thorough analysis of your existing processes, identifying areas for improvement through collaborative workshops, and developing streamlined, customer-centered workflows. Together, we’ll set clear goals and milestones, also creating a targeted communication plan to keep everyone informed about the initiative in the right way. 
By aligning customer touchpoints with product and technology flows, we help you ensure every interaction is efficient, and adds value to the overall experience. 

€3000+

Duration:
To be determined

Format Options:
In-person or remote

Outcomes

  • Operation cost and time savings through lean methodologies
  • Data-driven decision making
  • One source of truth
  • An established Change Management structure
  • Improved cross-functional collaboration
  • Training for current employees
  • Faster on-boarding new employees
  • Compliance & regulatory alignment
  • Scalable framework for continuous improvement
  • Customer-centric culture
  • Knowledge of the organization’s process is shared across the entire organization

Benefits

  • Cost and time efficiencies
  • Enhanced customer experience
  • In-depth process analysis
  • Increased team collaboration
  • Informed decision-making
  • Improved regulatory compliance

Process:

  1. Discovery Conversation
    We’ll kick off with a chat to understand your organization’s key goals and define what success looks like. We establish the scope and boundaries of your journeys and highlight your organization’s complexities.
  2. Define the high-level flow
    Create the highest level visual map with the main touchpoints of the customer and identify the respective subject matter experts to delve deeper into each and every domain with. At this stage, we will also create a RACI Matrix to identify the major stakeholder per domain.
  3. Gather information
    Conduct workshops and meetings with Subject Matter Experts (SMEs) to break down the domains into smaller and smaller chunks.
  4. Map existing Processes
    Document each step of the customer’s process flow, detailing each interaction, decision point & handoff and validate the process with the subject matter experts. Highlight the technology, resources and processing activities that support each step.
  5. Analyze & Execute Process Efficiency
    Coordinate cross-functional workshops to identify customer pain points and opportunities to streamline and/or automate and create an action plan based on cost-saving opportunities.
  6. Monitor the Change Management framework
    Be at forefront of change and gain a more insightful perspective on changes to give your best judgment on implementation.
  7. Training Programmes
    Build training programmes for customer operations and new-employee onboarding alike.

Have a question? Feel free to get in touch.

Popular Questions

How long does the consultation process typically take?

Process Mapping takes time and care. While the exact duration can vary based on factors like the complexity of your organization, the amount of products/ services you offer and the feedback speed we are provided with. We’re committed to pacing ourselves according to what feels right for you. Think of it as a journey we embark on together, with each step bringing us closer to mapping the desired processes.

How do you approach communication and collaboration with our internal team throughout the consultation?

Communication is the glue that holds everything together. From regular check-ins to workshops, we believe in keeping the lines of communication wide open. We’re not just consultants; we’re partners on this journey, committed to building trust, fostering collaboration, and creating a safe space where ideas can flourish.

Will the discussions take place remotely or in-house?

Consultations are possible remotely. For in-person preferences, our team is flexible—we can meet you at your offices or a location of your preference.

Do you offer consultations for continuous improvement of the talent mapping process after it has been developed?

Absolutely! We believe in evolving with your needs, gathering feedback, and refining the process to ensure it remains effective and relevant over time. In this case an important step is gathering feedback from stakeholders to identify areas for improvement. Our goal is to support you in achieving ongoing success.

How will you tailor your approach to fit our organization’s unique culture and needs?

Ah, the secret sauce! We know that no two organizations are alike, just like no two fingerprints are the same. That’s why we take the time to get to know you—the challenges, the strengths, the goals. Using this understanding, we create a bespoke approach that’s as unique as your organization itself.

Trainer

Andrew Cremona
Trainer and Consultant