Last Updated: 03 October 2024
Effective Date: 01 April 2024
Company Name: Reaching Heights
Email: reaching-heights@outlook.com
Address: 17, Triq Censu Tabone, St Julian’s, Malta
1. Introduction
These Terms and Conditions govern the use of services provided by Reaching Heights. By engaging in our services, you agree to comply with these terms. Please read them carefully before confirming any training, coaching, or consultation services.
2. Services Offered
Reaching Heights offers a range of services, including training, coaching, and consultation. These services may be provided in-person or remotely, depending on the scope and complexity. Clients can choose between group or 1:1 coaching options.
For more details on our services, please visit www.reaching-heights.com.
3. User Obligations
Clients engaging with Reaching Heights agree to:
• Provide accurate information.
• Adhere to deadlines.
• Follow provided instructions.
• Commit to self-improvement and maintain an open mindset during training and coaching sessions.
4. Service Fees & Payments
• Payments for services must be made via bank transfer, with invoicing available for business-to-business transactions.
• For training sessions and workshops exceeding 2 hours: 50% deposit is required upon confirmation, with the remaining amount due within one month of the session.
• For coaching and sessions under 2 hours: full payment is required by the day of the session.
• Late payments for training and workshops exceeding 2 hours will incur a 2% penalty for each week of delay.
5. Refund and Cancellation Policy
• For training and workshops exceeding 2 hours:
• 60% refund on the deposit if cancelled 6-8 weeks before the session.
• 40% refund on the deposit if cancelled 4-6 weeks before the session.
• 20% refund on the deposit if cancelled 2-4 weeks before the session.
• No refund for cancellations made less than 2 weeks prior.
• For coaching and shorter training sessions:
• Repeated cancellations by the client may result in refusal of service.
• Clients must notify us in writing (email or by message) for cancellations or rescheduling. Reaching Heights will do its best to accommodate requests.
6. Intellectual Property
• All materials used during training and coaching sessions (e.g., workbooks, worksheets) are the property of Reaching Heights. Clients are granted access to these materials solely for personal use and are prohibited from using them for commercial purposes.
• Recording of sessions without prior consent is prohibited. Reaching Heights reserves the right to take legal action if intellectual property is misused.
7. Limitation of Liability
• Reaching Heights makes no guarantees regarding specific outcomes from its services, as results may vary based on individual and organizational circumstances.
• In any case, the total liability of Reaching Heights, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by the client for the specific service in dispute.
• Reaching Heights is not responsible for any errors, omissions, or delays caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, or technical issues.
8. Confidentiality
All coaching conversations and consultations are strictly confidential. When providing services to other businesses, if Human Resources, a manager, or a CEO is interested in the outcomes of a session, the person receiving coaching or training will be informed prior to sharing any details of the session. While an analysis of the session outcomes may be provided upon request, specific details and discussions will never be shared without explicit consent. In cases where another trainer or coach is involved, relevant information such as group dynamics or client background may be shared, but only after informing the client.
9. Termination
• Either party may terminate the agreement with one month’s written notice.
• In cases of non-payment or breach of terms, Reaching Heights reserves the right to suspend or terminate services with immediate effect.
• If a material breach of the agreement occurs and is not remedied within 14 days of receiving written notice, the agreement may be terminated by the non-breaching party.
10. Governing Law
This agreement is governed by the laws of Malta, and any disputes arising from it will be subject to the jurisdiction of Maltese courts.
11. Amendments to Terms
Reaching Heights reserves the right to amend these Terms and Conditions. Clients will be notified by email of any major changes. The terms will be reviewed on a yearly basis. We encourage you to review this page periodically to stay informed.
12. Client Responsibilities
To ensure the success of the services, clients are expected to:
• Engage actively in training or coaching sessions.
• Maintain a growth mindset and be open to learning and feedback.
• Work collaboratively with their L&D/HR teams if additional support is required.
13. External Consultants and Trainers
Reaching Heights works with self-employed trainers, consultants, and coaches who are bound by our standards and policies. They are selected for their expertise and share our passion for knowledge, values, and respect for clients.
14. Contact Us
If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us at:
Reaching Heights
Email: reaching-heights@outlook.com
Address: 17, Triq Censu Tabone, St Julian’s, Malta
